Privacy Policy ( Last updated May 2024)
AccuAI respects your right to privacy and is committed to safeguarding the privacy and protecting your personal data. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information and data.
Who we are
The AccuAI is a product and brand, owned and operated by Deed Dot Com Dot Au Pty Ltd (ACN 123 929 984).
It is a technology-based product offered to subscribers of this product to onboard and engage their clients using their accounting and financial services. These privacy policy are to be read by the privacy policy of our subscribing accounting Firms who use our platform to provide their services and have their own privacy policy which can be accessed from their website.
If you have any questions about our service or privacy policy, you can contact our Support Team at support@accuai.com.au
AccuAI's collaboration with Qualified Professional Practicing Firms (referred to as ‘Subscribers’)
Our services are embedded in an online induction application forms on professional practicing accounting firms’ website as part of our service agreements with our Subscribers and we collect personal information from you on their behalf. We only disclose your personal information to our Subscribers that you visiting and clicking on consultations with them.
When you submit an enquiry form online, we will provide subscribers (our clients) – accounting firms with your personal details and other details provided in the online embedded application form. Our subscribers will use that information to review your enquiry and take necessary further action which is beyond our control.
Subscribers’ collaboration with other integrated third parties
If you engage the accounting firm after submitting an enquiry form, the accounting firm will take further necessary action to assist you further with your enquiry. While assisting you in relation to your enquiry, subscribers (accounting firms) may transmit your submitted details to other external integrated service providers that are integrated with our platform. How this information is treated will depend on accounting firms services which they offer to you and we have no control on how your information will be dealt with other integrated software’s.
Legal protection of your information
As with any professionals-client relationship, the information you provide is confidential, and you retain ownership of the information. Communications made through this website may also be subject to professional privilege, meaning they do not have to be disclosed to third parties (except as transmitted with integrated service providers) who might seek the information.
The information we collect
We collect the following types of personal information:
Survey information you provide to us through customer surveys.
How we collect information from you
AccuAI collects information from you via using our online systems, including when you interact with us electronically or in person, when you access our client’s (subscribers – accountant) website and when we provide our services to you through support. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
How we process your information
We will process your information in accordance with the Personal Information Protection and Electronic Documents Act 2000. This means we will keep personal data up to date; store and destroy it securely; do not collect or retain excessive amounts of data; protect it from loss, misuse, unauthorised access and disclosure; and ensure that appropriate technical measures are in place to protect personal data.
The legal basis for us to process your information
We process your data with your express consent by accepting our terms and conditions and this privacy policy. Our service operates across Australia and utilises AWS cloud service to keep data secured and stored in one of the regions your Accounting Firm operates in, or near.
How we use your information
We may primarily use your information to provide access to your nominated professionals where you have submitted your online enquiries using our embedded application forms on their websites, so that they can quickly understand the key important aspects in regards to your enquiry and assist.
Additional we also use your information (including subscribers) to provide tech support, billing, record keeping, and providing reports on usage. We may collate, process, disseminate and publish statistics based on an aggregation of data held on our files provided the data relating to any individual may not be identified from the resulting analysis.
We may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional features, products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
Sharing your information
We take your privacy seriously, and only disclose information to the extent required to enable us to provide our service to you. We may disclose your personal information for the purposes described in this privacy policy to:
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Security of your personal information
AccuAI is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Your rights in relation to your information
You have the right to:
Request access to your personal data.
We provide a copy of the personal data we hold about you and to check that we are lawfully processing it. You can also review the data entered while you are working by using Previous button on our application forms or you may request a copy with your professional service providers.
Request correction of the personal data
To request correction relating to your personal information if you have access to this via your login portal you may process it. In other cases, you may contact to your professional service providers who may assist with any incomplete or inaccurate data you have provided in our embedded application forms.
Request erasure of your personal data
By law, service providers may need to retain some of the data which we may not be able to delete. To erase any data we hold for you, it needs to be requested by your service provider. We may delete or remove personal data on our own discretion where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing your personal data relying on a legitimate interest (or of third party) or where it is impacting your fundamental rights and freedoms or where we are required to erase your personal data to comply with local law.
However, please note that we may not always be able to comply with your request of erasure due to some specific legal reasons which will be notified to you, if applicable, at the time of your request.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
If you consider that your information has been handled incorrectly, please contact our Privacy Officer at support@accuaI.com.au
Our subscriber’s own privacy policy that uses your information
It is conceivable that the firms who has subscribed to our services may be using any third-party service providers or any automated decision-making or profiling which relies on the information we provide them. You should refer to their own privacy policy if you are concerned about that.
Changes to this Privacy notice
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
Website
When you visit our website
When you come to our website (www.accuai.com.au) and using our services either via embedded application form or login portal, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that AccuAI is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Complaints about privacy
If you have any complaints about our privacy practises, please feel free to send in details of your complaints to the below address or email to support@accuai.com.au
DEED DOT COM DOT AU PTY LTD
ABN: 32 123 929 984
Suite 3.04, Level 3, 29-31 Solent Circuit
Baulkham Hills NSW - 2153
Phone (02) 9684 4199
